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Seamless and Efficient
The entire process from product selection, to on-site estimating, to scheduling and installation was seamless and efficient. The installers always called ahead of time to update their arrival time, were friendly and helpful, and cleaned up after themselves at the end of the day. No stress; no strain on our part. Too bad we won’t need carpeting for another 10-12 years or so; my wife and I will miss these guys!
I use Classique Floors because Judith supports some of our local communities like SnowCap, and puts ads in the East Portland community news. They are professional, listen to your needs and wants, and I was extremely pleased with the carpet layers.
Your store offered me a product I hadn’t seen before and I felt welcome the eight plus times I went there. The staff is welcoming, your coffee is great and Liz had the answer for every question I had. I don’t think you missed anything!
We just remodeled our kitchen, dining room, utility room and bedroom using your products, your installers and Suzanne, our estimator. Our experience was excellent. We will come back. Our house is beautiful! We could not have done it without your help. God bless you all.
I was impressed with the speed and efficiency of the carpet installers and the nice work that Bill did on the Marmoleum – very meticulous!
From the bottom of my heart I wanted to thank ‘The Classique Team’ for your professionalism and excellent work. My husband and I are thrilled with our new hardwood floor. I feel like I have a new house. It smells new too! What a wonderful house warming coming home to the job completed. I would recommend Classique Floors to all my friends and family. Thank you so much.
Helpful and Pleasant
I had a lot of excellent ideas from the showroom personnel. I was in quite a few times and everyone was very helpful and pleasant. Thank you.
Judith was very helpful in talking me out of our original choice and into a much better match and something we will be much happier with. Suzanne was great to work with. Very knowledgeable and pleasant. Our installer, Bill, was very helpful and friendly.
Customer Service Plus!! I recently had a large floor area replaced due to a manufacturing defect. Ryan came out, saw the issue, submitted the paperwork and got the ball rolling. He never said or implied that I was at fault. The job was quickly put in the loop and started. John and Andrew worked efficiently and left a clean work area daily. They were pleasant and communicated what was happening and why.
After 7 days, they were finished! But after a closer look several finishing details had been overlooked. I called Patrick late in the afternoon and he said he would get on it first thing in the morning. However, within an hour, I had a phone message and a second call from Judith, the owner, that Travis was on his way to take care of the over sights and the plumber would be there first thing in the morning!
Classique Floors again met the high standards that I have come to expect! This is the third time I have worked with them! Will I use them for future projects? You bet!!
Their team is professional, courteous and dedicated to getting the job done right the first time… We know when Classique Floors is on our projects, it will be smooth sailing.