How We Work

Seamless and Efficient

The entire process from product selection, to on-site estimating, to scheduling and installation was seamless and efficient. The installers always called ahead of time to update their arrival time, were friendly and helpful, and cleaned up after themselves at the end of the day. No stress; no strain on our part. Too bad we won’t need carpeting for another 10-12 years or so; my wife and I will miss these guys! Read more
Wally LagerhausenGresham, OR

Extremely Pleased

I use Classique Floors because Judith supports some of our local communities like SnowCap, and puts ads in the East Portland community news. They are professional, listen to your needs and wants, and I was extremely pleased with the carpet layers. Read more
Beverly FischaPortland, Oregon

Felt Welcome

Your store offered me a product I hadn’t seen before and I felt welcome the eight plus times I went there. The staff is welcoming, your coffee is great and Liz had the answer for every question I had. I don’t think you missed anything! Read more
Brenda MillerPortland, Oregon

Excellent Experience

We just remodeled our kitchen, dining room, utility room and bedroom using your products, your installers and Suzanne, our estimator. Our experience was excellent. We will come back. Our house is beautiful!  We could not have done it without your help. God bless you all. Read more
Susan MazzioClackamas, OR

Very Meticulous

I was impressed with the speed and efficiency of the carpet installers and the nice work that Bill did on the Marmoleum – very meticulous! Read more
Peggy ReillyPortland, OR

Excellent Work

From the bottom of my heart I wanted to thank ‘The Classique Team’ for your professionalism and excellent work. My husband and I are thrilled with our new hardwood floor. I feel like I have a new house. It smells new too! What a wonderful house warming coming home to the job completed. I would recommend Classique Floors to all my friends and family. Thank you so much. Read more
Chris and Scott UsingaPortland, OR

Helpful and Pleasant

I had a lot of excellent ideas from the showroom personnel. I was in quite a few times and everyone was very helpful and pleasant. Thank you. Read more
LizPortland, OR

Very Knowledgeable

Judith was very helpful in talking me out of our original choice and into a much better match and something we will be much happier with. Suzanne was great to work with. Very knowledgeable and pleasant. Our installer, Bill, was very helpful and friendly. Read more
LisaPortland, OR
Customer Service Plus!! I recently had a large floor area replaced due to a manufacturing defect. Ryan came out, saw the issue, submitted the paperwork and got the ball rolling. He never said or implied that I was at fault. The job was quickly put in the loop and started. John and Andrew worked efficiently and left a clean work area daily. They were pleasant and communicated what was happening and why. After 7 days, they were finished! But after a closer look several finishing details had been … Read more Theresa HawkinsMilwaukie

Smooth Sailing

Their team is professional, courteous and dedicated to getting the job done right the first time… We know when Classique Floors is on our projects, it will be smooth sailing. Read more
Deborah Matthews - Pacificmark Construction

We’re ready when you are

When you’re dreaming of refreshing a room, updating your kitchen or bath, or a lets-start-over whole home remodel, we’re here to help. Ideas, a huge range of product choices, expert recommendations and meticulous flooring installation will transform your space.

First, stop by or call to meet your project consultant

Your project consultant is an expert ready to help and advise, show you what works for your space, offer product ideas and work with your budget. He or she will ask lots of questions to better understand your project, requirements and expectations. Bring pictures and sketches and all your ideas into our showroom. Get inspired! Explore the many possibilities!

We’ll schedule a time to come to your home for a small fee of $50 to measure, evaluate your space and talk more about the choices that will fit. We’ll discuss any issues there might be with traffic patterns, location, adjoining rooms or flooring installation questions. We can also bring more samples if you’re still trying to choose.

We’ll get back to you quickly with an estimate on both your chosen materials and installation, with a $50 credit included for your measure. Your consultant will also offer special financing options if you want to take advantage of them.

We’ll work with you or with your designer or contractor

Your project consultant guides you through the design process, offering advice and product recommendations to help you decide what fits your lifestyle and spending plan. If you’re working with a contractor or interior designer, we’ll collaborate to ensure you have just what you’re looking for and the vision for the new space comes to life.

We’ll also discuss services such as removal of old flooring, furniture moving and plumbing coordination. We can help with nearly anything you need for floor installation, showers, counters and new tile.

Once you decide on the materials and colors …

When you’ve chosen the final materials and colors, your project consultant will manage the details so you don’t have to—from ordering your materials to coordinating installation. We’ll verify installation dates and coordinate any other support services such as moving furniture out before we start.

Your consultant will review floor care for your new flooring, maintenance and warranties, and of course, answer any further questions you might have.

Installation time

Suggestion: Take a picture of your old floors, counters, kitchen or bath before we install, so you’ll have a “before” picture! Many of our customers are amazed at the transformation new materials can make to your living space.

Our installers are professionals, thorough and very meticulous. Part of our service includes removal and recycling of old materials (learn more about our green practices here).

Your order—flooring, countertops, tile and more—is installed. Any furniture that was moved is reset and the room is cleaned up.

Your project consultant will follow up to answer any questions. We know you’ll be delighted with the results!